Sercam Otocam Return and Cancellation Policy
As Sercam Otocam, we aim to keep customer satisfaction at the highest level and provide the best quality service to our customers. However, if you encounter any problems with the glass products sent by cargo, we offer the following policies regarding returns and cancellations:
Return Procedure:
1. Damaged or Defective Product Notification: If you notice any damage or defect when you receive the product, we ask that you notify us immediately. In this case, you can contact us at [Customer Services E-mail Address] or by calling [Customer Services Phone Number] within 7 business days from the date you receive the product.
2. Evaluation of Refund Request: After receiving your return request, our customer services team will evaluate your request as soon as possible. When your request is approved, you will be given detailed information about the refund process.
3. Product Return: If your return request is approved, you will be asked to return the damaged or defective product to us. We kindly request that you return the product complete with its original packaging. Please follow the return instructions carefully to ensure a smooth return process.
4. Return Process: When the product reaches us, the return process will be initiated as soon as possible and your money will be refunded. Completion of the refund and the reflection of the money in your account may vary depending on your bank's processing time.
Cancellation Procedure:
1. Order Cancellation: If you want to cancel your order before it is shipped, you can submit your cancellation request to [Customer Services E-mail Address] or by calling [Customer Services Phone Number] as soon as possible.
2. Cancellation Process: Once your cancellation request is received by our customer service team, your request will be processed and you will be informed about the status of your order. If your order has not been shipped yet, the cancellation will be processed smoothly and your payment will be refunded as soon as possible.
**Note:** Sercam Otocam undertakes to take all necessary steps to minimize any negative experience its customers have with glass products sent by cargo. Customer satisfaction is our priority and we are always here for you.
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